Once all required information is received, all new electric service requests will follow a standard 60 business-day timeline. This structured process ensures fairness, transparency, and efficiency for every member request.
We’ll always work to complete projects sooner, but some factors—weather, permits, or material availability—may extend timelines. Clear expectations mean fewer delays, better communication, and more focus on completing the work.
We appreciate your patience as we continue balancing our growing electric and broadband operations while serving all members with fairness and accountability.
60-day window under normal conditions:
- Initial contact and meetings (est. 3 to 5 days): Site visit(s), review of load requirements, project intent, and initial member/developer coordination.
- Engineering review & system impact study (est. 5 to 10 days): Includes voltage drop studies, capacity checks, and review of any upgrades or special considerations.
- Field staking and physical design (est. 5 to 10 days): Staking Technicians visit the site and mark out the proposed design for construction.
- Permitting, easements, billing, and inspection prep (est. 10 to 15 days): Coordination with local authorities, property owners, and internal teams to file required documents.
- Material procurement (est. 10 to 15 days): If needed materials are not currently in inventory, this timeframe includes sourcing and receiving them—subject to vendor availability and lead times. Any significant delays due to material shortages will extend the 60-day window, and we’ll communicate that clearly when it happens.
- Processing of aid-to-construction payments (est. 3 to 5 days): Payments must be received, verified, and recorded before scheduling can begin.
- Utility locates and pre-construction (est. 5 to 10 days): 811 locates must be called in and honored before construction can proceed.
- Scheduling construction and coordination (est. 10 to 15 days): Jobs are slotted based on crew or contractor availability, and any required specialty work (boring, metering, etc.) is coordinated here.
We will always strive to complete work ahead of schedule when possible. Likewise, there may be times when external factors, such as weather, vendor delays, permit hold-ups, or complex engineering needs, may cause projects to take longer than 60 days. If you have any questions or concerns, please get in touch with our office at (800) 686-2357 or email Member Services.
