My internet connection is down. What do I do?

First, try these steps:

1. Check for a service outage in your area.
2. Make sure your modem/ONT and gateway have power.
3. Restart your gateway (unplug for 30 seconds, then plug back in).
   1. Allow 10 to 15 minutes before powering off again.
4. Check that all cables are securely connected.
5. Try connecting with a wired device if possible.

If you need assistance, please call (800) 686-2357 or email Member Services.