Outage Text Notifications

How To Sign Up for Outage Notifications

 
1. Create your SmartHub account, or download our free mobile app and sign up.

 

2. After you’ve created your SmartHub account, log in.

 

3. Are you signing up on a computer or through a mobile app? The screens will appear differently, so be sure to follow directions for the correct version below.

Computer Instructions:

 
• Once you’re logged in to SmartHub, click the “Notifications” tab at the top. Then click “Manage Contacts” from the drop-down menu. Here, you can view and edit the contact methods you want Paulding Putnam to use to reach you.

 

• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click save.

 

• Next, click the “Manage Notifications” button. This will show you a menu of all the notifications you can sign up to receive. You can also choose where you’d like each notification to be sent (phone or email). You can make these decisions for each of your accounts.

 

• Click on “Service” Here, you can select which outage notifications you want to receive. Decide how you want to receive each outage notification and hit save.

Congrats – you’re all set!

Mobile App Instructions:

Step 1:
Tap “Manage Contact Information.” Tap “Add e-mail contact.” Add email address and click continue. Accept terms and conditions. Enter verification code and tap “save contact.” Your email will appear with the words “e-mail enrolled” directly below it. Tap the back button and add phone numbers in the same manner.

Step 2:
Tap “Manage Notifications.” Tap “Service” to turn on notifications. Tap the toggle to turn on notifications for email or text messages, under each notification type. Tap the back button and now your phone number and/or email address should show up immediately below the notification type as shown above far right image.

 
• Once you’re logged in to SmartHub, click the “Settings” icon. Next, add an email and/or phone number(s) under “Manage Contact Information.” Follow the instructions to verify each email and phone number added.

 

• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click save.

 

• Next, click “Manage Notifications.” Options include billing, service, and miscellaneous.

 

• Click the “Service” tab to add the email or phone numbers where you want each type of notification to be sent, making sure that the toggle switch is in the “on” position before tapping save.

 

• Congrats – you’re all set!

Sit back, relax, and enjoy updates from our crews right to your mobile phone.

Don’t forget that you can also report outages through SmartHub with the touch of a button, as well as monitor your energy use, pay bills, and much more.