Terms & Conditions

Paulding Putnam Electric Cooperative, Inc.

“Paulding Putnam”

Terms and Conditions of Information and Communications Services

Effective Date: 18^th Day of September, 2025.

The following terms and conditions apply to all information and communications services provided Paulding Putnam or its affiliates, contractors, vendors, or agents (hereinafter “Paulding Putnam”, “Company”, “we” or “us”) including, but not limited to, fiber internet service, voice over internet protocol service, any other information or communications service provided by Company, and construction and installation services (collectively, the “Services”).  These Terms and Conditions of Information and Communications Services (“Terms and Conditions”) may be amended from time to time in the sole discretion of the Company, provided however that we will provide at least thirty (30) days’ notice to you (“Customer”) before implementing any amendments.  The application, these Terms and Conditions and Incorporated Policies, as amended from time to time by Paulding Putnam and any terms and conditions set forth on a Service Order executed by Customer form the agreement between the Company and Customer ("Agreement").

By signing the application for Services provided by Paulding Putnam, you (Customer) acknowledge that you are at least 18 years of age, have property ownership or possessory right, and are legally authorized to agree to these Terms and Conditions and Incorporated Policies.

1. Subscription, Term, and Payment Terms.  Unless otherwise specified on a Service Order, the Customer is subscribing to Services on a month-to-month basis.
   1. With the exception of usage-based charges, you will be billed monthly in advance for the Services. Customer agrees to pay monthly charges in advance, including all applicable surcharges, taxes, and fees, by the due date shown on the bill (the “Due Date”).
   2. Customer agrees to pay for all Services provided by Paulding Putnam including but not limited to charges for installation, construction, set up, and Equipment, if needed.
   3. Operation Round Up:  Customer will be automatically enrolled in Operation Round Up. Operation Round Up will result in your bill being rounded up to the next highest dollar amount with the extra cents being deposited into a trust which funds charitable causes, unless Customer has elected to opt out of participation in Operation Round Up. Each new customer is automatically enrolled, but any customer who wishes not to participate may notify us by calling our office at (800) 686-2357. Learn more about Operation Round Up.
2. Deposit/Late/Other Charges. Customer understands that Paulding Putnam may require a deposit (“Deposit”) for Customers that are non-electric members of an amount up to 1 month’s service package amount.Customer understands that Paulding Putnam may impose an administrative late fee (“Late Fee”) for each month’s charges not paid by the Due Date. The Late Fee is a reasonable estimate of costs to manage past due accounts. Examples of these costs include preparing additional bill statements, processing customer service records, mailing additional notices, tracking past due accounts, responding to inquiries regarding past due balances, making collection telephone calls, performing special procedures to process past due payments, generating work orders, and performing necessary field work to collect past due accounts.Paulding Putnam does not extend credit to the Customer, and the Late Fee is not interest, a credit service charge, or a finance charge. If Service is disconnected, Paulding Putnam may impose a reconnect charge (“Reconnect Charge”) and/or Deposit, in addition to collecting any outstanding balance, before service is restored. If Customer’s check is returned for insufficient funds, Paulding Putnam may impose a service charge. If Customer has not paid amounts due within 30 days of the due date, including but not limited to any charges for damaged or unreturned Equipment, a collection agency and/or attorney may be engaged to collect amounts due. Customer agrees to pay Paulding Putnam for any amounts due, and all reasonable agency and attorney fees incurred, including, without limitation, court costs.The fee schedule, as may be amended from time to time by Paulding Putnam, is available on www.PPEC.coop.
3. Ownership of Equipment-Risk of Loss. In order to provide the Services, we will install equipment in and around your premises. This equipment may include, but is not limited to, a Network Interface Device ("NID"), routers, cabling, battery backup, and mesh units (collectively the "Equipment"). This Equipment and all other Paulding Putnam property installed on the premises shall remain the sole and exclusive property of Paulding Putnam. Customer agrees to pay any inside Equipment lease charges associated with the Service, if using Paulding Putnam’s inside Equipment. You agree that you will not move any of the Equipment to another location outside your premises either temporarily or permanently. You are responsible for the care and maintenance of the Equipment located at your premises. You agree not to modify the Equipment in any way. If any of the Equipment is damaged, modified, lost, destroyed, tampered with, or stolen while in your possession, you will be responsible for the reasonable cost of repair or replacement of the affected Equipment.
   1. Acts of God: If Equipment is damaged due to an act of God and Customer is not terminating service, Paulding Putnam will replace Equipment at no charge.
   2. Tampering/Misuse/Lost/Stolen. You shall not alter, misuse, repair, or in any manner tamper with the Equipment or outlets or remove from the Equipment any markings or labels. Equipment cannot be removed from Customer’s premises and used in another location. You are responsible for the safekeeping of all Equipment. If any Equipment is destroyed, damaged, lost, or stolen while in your possession, Customer shall be liable for the cost of repair or replacement of the Equipment.
   3. Service and Repairs. Paulding Putnam will make reasonable efforts to maintain our system and respond to service calls in a timely manner. Paulding Putnam will repair damage to Equipment, or interruption of Service, due to reasonable wear and tear or technical malfunction. Notwithstanding the foregoing, Customer shall be solely responsible for physical damage to Equipment caused by Customer’s intentional misuse or negligence, and in such case shall reimburse Paulding Putnam for the cost of repair or replacement
4. Termination of Service. Upon termination of service for any reason, you agree to immediately return all Equipment in the operating condition as when received, reasonable wear and tear excepted, directly to Paulding Putnam within 5 business days of the termination. When you cease being a consumer or move from your current location, you are responsible for returning the Equipment to us (with the exclusion of any wiring or Equipment located outside your premises).  If you paid a Deposit when you initiated service, we will apply any remaining portion of the Deposit to the costs we incur to repair or replace damaged or unreturned Equipment.  You will be responsible for any costs that exceed the Deposit. In the event that the Equipment is destroyed, damaged, lost, or stolen, or not returned to Paulding Putnam for any reason within 5 business days of termination, Customer shall be liable to Paulding Putnam for the full replacement cost of any unreturned or damaged Equipment.Customer understands and agrees that any credit balance on the account, including any Deposit may be used to offset the cost of any unreturned or damaged Equipment. You will be responsible for any costs that exceed the Deposit.
   1. Termination of Service by Customer. Unless otherwise specified on a Service Order, Customer may terminate Service by providing Paulding Putnam at least 7 days advance notice. Customer may terminate Service in person at the office or by telephone. Account holders are liable for all Services rendered by us up to the time the account has been de-activated, and Paulding Putnam has received all Equipment.
   2. Termination of Service by Paulding Putnam. Once Customer’s bill is past due, Paulding Putnam may disconnect Service. Upon termination for any reason, we may charge additional fees on any unpaid balance. Further, Customer understands and agrees that Paulding Putnam may charge the credit card on file at termination of Service in the amount of any outstanding balance and/or for the cost for any unreturned or damaged Equipment, in accordance with applicable law.
      1. Paulding Putnam takes the safety of its employees and customers very seriously. We reserve the right to immediately terminate Customer’s fiber internet and any fiber-related service should Customer make any threats, physical or otherwise, against Paulding Putnam, its employees, affiliates, suppliers, agents, contractors, or anyone else representing Paulding Putnam.
5. Theft of Service. The receipt of Services without our authorization is a crime. You understand that the law prohibits willful damage, alteration, or destruction of Equipment. You can be subject to both civil and criminal penalties for such conduct. Customer shall not move Equipment to another location or use it at an address other than the Service address without prior authorization from Paulding Putnam.
6. Services, Rates, and Terms and Conditions Subject to Change. Unless otherwise specified on a Service Order, Customer acknowledges and agrees that the Services, rates, and charges set forth on any Service Order may be amended, modified, discontinued, or revoked by Paulding Putnam at any time, provided however, that Paulding Putnam will provide at least 30 days’ prior notice to Customer before implementing any price change or amending revoking any service offering.  Any promotions offered by Paulding Putnam may be strictly limited and subject to change with respect to length, market, and circumstances offered. Such promotions may not be available to all consumers.
   1. Paulding Putnam will not switch the Consumer to a different telecommunications provider, submit a preferred carrier change order, or bill the Consumer for services added to the Consumer’s service order without the Consumer’s authorization and in compliance with applicable federal and state law. Notwithstanding any other provision of this Agreement to the contrary, Customer may file a complaint with the applicable state regulatory commission.
   2. Notwithstanding any other provision of this Agreement to the contrary, Customer shall have all customer telecommunications service rights available under applicable law including, but not limited to, notice of proposed rate changes, billing contents, billing adjustments to the known date of error or for a period of 18 months, whichever is shorter, prohibition on unauthorized switching of telecommunications providers and billing for telecommunications services added without the Consumer’s consent, and Consumer complaints to the applicable state regulatory commission.
7. Transfer of Account/Change of Residence. The Service shall only be provided at the address where Paulding Putnam performs installation. Customer may not transfer Customer’s rights or obligation to the Service to any successor tenant or occupant or to any other address without Paulding Putnam’s prior consent. If previous party is deceased, Customer must provide a death certificate.
8. Access on Premises. By entering into this Agreement, Customer hereby grants to Paulding Putnam and its affiliates, contractors, subcontractors, a license to enter upon Customer’s premises to construct, install, maintain, relocate, inspect and/or replace all other Equipment necessary to provide Services. If Customer is not the “Owner” of the premises, Customer warrant that they have authority to grant such a license to Paulding Putnam or that they have obtained the consent from the Owner of the premises for Paulding Putnam to make the installation and maintenance contemplated by this Work Order. If Customer is not the Owner, Customer shall indemnify and hold Paulding Putnam harmless from and against any claims of the Owner of the premises arising out of the performance of this Agreement. If Customer indicated on the Installation and Service Agreement that Customer is the Owner of the Property or the Designated Agent of the Owner, Customer agrees that:

1. 1. By signing this agreement for communications service, Customer represents that they are the Owner of the property at which broadband internet service is being provided or the designated agent of the Owner of the property, and Customer expressly consents to the expansion of the electric easement that Paulding Putnam has on my property to include communications infrastructure.
   2. By signing this agreement for communications service, master agreement, or a notarized affidavit, Customer acknowledges that they are not entitled to any additional compensation for the expansion of the electric easement to include communications infrastructure, other than the value of being provided access to any communications service that Paulding Putnam may offer.Customer understands that anyone other than the property Owner or the property Owner's designated agent may be: (A) subject to penalties for perjury; and (B) liable for any just compensation provided for by law; for representing to Paulding Putnam that Customer is the Owner of the property and signing the agreement without the consent of the property Owner or the property Owner's designated agent.

9. Correspondence. Do not mail written correspondence with your bill statement. Please submit all correspondence to Paulding Putnam’s local office. Customer is encouraged to call the office and speak directly with a representative at (800) 686-2357.
10. Prior Accounts. Customer warrants that no monies are owed to Paulding Putnam from previous accounts with Paulding Putnam. If Paulding Putnam finds a prior account with Customer where money is owed to Paulding Putnam, then Paulding Putnam may apply any funds received to that prior account.
11. Customer Warranties. Customer represents and warrants that you are at least 18 years of age and are legally authorized to enter into this Agreement. Customer warrants that you are legally empowered to authorize Paulding Putnam to enter the premises for the purposes set forth in this Agreement, including but not limited to:
    1. Placing fiber-optic lines near or adjacent to the current locations of other utilities on the property, and if necessary, to install an above ground pedestal on the premises;
    2. Attaching wiring and equipment to a structure; and
    3. Installing, maintaining, repairing, or disconnecting Service.
12. Warranty Disclaimer; Limitation On Damages. Consumer agrees that all services are provided by company on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non infringement, or implied warranties of merchantability or fitness for a particular purpose, or that such services will be error free. Company makes no warranty that the services will be uninterrupted, or will secure consumer's computer from third party unauthorized access or monitoring. Consumer agrees that all use of the services is at consumer's sole risk, and consumer expressly acknowledges and accepts the services knowing that such services are subject to interruption from power outages and equipment failures.Paulding Putnam’s total liability and customer’s exclusive remedy with respect to the services, the installation, repair, replacement, or removal of Company's equipment, the use or inability to use the services, or the use or inability to use any third party services including, but not limited to E911 service and home security or medical monitoring service, shall be limited to the amount paid by customer for the Services during the preceding 30 day period.In no event will Paulding Putnam or its affiliates, contractors, or subcontractors be liable for indirect, incidental, special, consequential (including lost profits), or punitive damages under any legal theory, arising out of or in connection with the services, the installation, repair, replacement, or removal of Company's equipment, the use or inability to use the services, or the use or inability to use any third party services including, but not limited to E911 service and home security or medical monitoring service, whether or not Paulding Putnam has been advised of the possibility of any such damages.Customer assumes all responsibility and liability for the security of information on Customer’s personal devices and information Customer transmits or receives through the Services. Paulding Putnam has no responsibility and disclaims any liability for the security of any information on Customer personal devices, or the security or accuracy of any information or data transmitted or received through the Services. Paulding Putnam shall not be liable for unauthorized access by third persons to Customer personal devices, files, or data, or any loss or destruction of files or data.
13. Customer Indemnification. Customer agrees that he/she is responsible for and shall defend, indemnify, and hold harmless Paulding Putnam and its employees, affiliates, suppliers, agents and contractors and shall reimburse us for any damages, losses or expenses (including without limitation, reasonable attorney's fees and costs) incurred by us in connection with any claims, suits, judgments and causes of action arising out of; (i) your use of the service or equipment; (ii) violation or infringement of contractual rights, privacy, confidentiality, copyright, patent, trademark, trade secret, or other intellectual property and proprietary rights arising from your use of the service or any unauthorized apparatus or system; (iii) your breach of any provision of this agreement; and (iv) violation of local, state, or federal law arising from your use of the service or the equipment.
14. Service Interruptions. Paulding Putnam assumes no liability for interruption of Service or alterations in programming due to circumstances beyond our control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike or weather. Paulding Putnam assumes no liability for any substitution, discontinuation or modification of any Services.
15. Voice 911/E 911 Service Limitations and Limitation of Liability. Customer acknowledges that the Services are provided subject to, and Customer agrees to comply with Paulding Putnam’s E911 Disclosure and Limitation of Liability Policy, as may be amended from time to time, which can be found online. It may be requested by contacting Paulding Putnam at 401 McDonald Pike, Paulding, Ohio 45879, or by calling (800) 686-2357.
16. Internet Access Speeds. The internet access speeds quoted are the maximum rates by which downstream Internet access data may be transferred between Paulding Putnam facilities and the network interface device at Customer’s home, office or apartment building. The maximum rate is not guaranteed and may vary. The quoted speeds should not be confused with the speed at which Customer’s modem receives and sends Internet access data through the public internet as such speeds are impacted by many factors beyond Paulding Putnam’s control. Actual internet speeds vary due to many factors including the capacity or performance of the Customer’s computer or modem and its configuration, Customer’s wiring and any wireless configuration, your destination and traffic on the Internet, internal network or other factors at the internet site with which you are communicating, congestion on the network and the general speed of the public internet. The actual speed may affect your on-line experience including ability to view streaming video and speed of downloads. Except as otherwise provided by law, Paulding Putnam reserves the right to implement network management controls to optimize and ensure that adequate speed and data transfer is available to all internet service Customers.
17. Policy’s Applicable to Customer’s Internet Use. Customer acknowledges that the Services are provided subject to, and Customer agrees to comply with Paulding Putnam’s Acceptable Use and Network Management Practices Policy, DMCA Copyright Infringement Policy, Broadband and VOIP Privacy Policy, and Non-Recurring Fee Schedule (together the “Incorporated Policies”), as may be amended from time to time by Paulding Putnam. The Incorporated Policies can be found on our website and are also available upon request by contacting Paulding Putnam at 401 McDonald Pike, Paulding, Ohio 45879, or by calling (800) 686-2357.
18. Cooperation With Law Enforcement. If, in our sole and reasonable judgment, we believe you are using any of our Services for an illegal purpose, you acknowledge and agree that we may provide information about your usage to proper legal authorities for investigation and prosecution. You also agree that we may forward information about you and your use of the Services in response to law enforcement requests, subpoenas, court orders, or similar requests when we reasonably determine that the disclosure of such information is appropriate and warranted under the circumstances.
19. Jurisdiction and Venue. Jurisdiction and venue for all disputes will be Paulding County, Ohio. Both parties expressly waive the right to request a trial by jury regarding any legal dispute arising from this Agreement.
20. Electronic Signatures, Notices, and Sisclosures. Customer consents to the use of electronic signatures for all agreements with us and consents to receive any or all notices and disclosures we send online or through other electronic means.
21. Miscellaneous. The Agreement may not be assigned by Customer. Company may assign this Agreement without Customer consent. The invalidity or unenforceability of any provision of the Agreement shall not affect the other provisions, and the Agreement shall be construed in all respects as if such invalid or unenforceable provision had not been a part of the Agreement. The format, words and phrases used in this Agreement shall have the meaning generally understood in the information, internet, and communications industries. This Agreement shall be construed in accordance with its fair meaning and not against the drafting party. The Agreement, along with the terms and conditions set forth in any Service Order represents the entire understanding between the parties and supersedes all prior agreements and representations whether express or implied, oral or written. Customer acknowledges that Customer is not entering into this Agreement in reliance on any term, condition, representation or warranty not expressly stated in the Agreement.
22. Troubleshooting. Please contact Paulding Putnam tech support 24-hours, 7 days a week for service issues at (800) 686-2357.
23. Compliance With Agreement. Paulding Putnam reserves the right to suspend performance or terminate Services for Customer’s breach of any of these Terms and Conditions or Incorporated Policies related to the Services.