If you see damaged lines or a downed pole, please stay at a safe distance and contact us right away. Our crews will be dispatched promptly to assess the situation and begin repairs. Restoration time will depend on the severity and location of the damage.
How your service is affected depends on which part of the network was damaged:
If the damage is on a line coming off a splitter, only the customers connected to that specific drop will lose service.
If a main backhaul line is damaged, customers connected beyond that point may experience an outage.
Our network is built with redundancy in mind. If a primary backhaul route is damaged, traffic is automatically rerouted through alternate paths whenever possible to minimize service disruption.
Definition: A type of cable made of glass or plastic strands that carries internet data using light instead of electricity. It allows for very fast and reliable internet service.
Analogy: Like sending messages using flashes of light through a clear tube instead of pushing them through a copper wire.
