Managing Your Notifications in SmartHub

As a Paulding Putnam member, managing your notifications in SmartHub will ensure that you receive app, text, and/or email alerts with information on planned outages, billing issues, and co-op news and events. Here are the steps to manage your SmartHub notifications in your SmartHub online portal.

Managing Your Notifications Through Smarthub

1. Log in to SmartHub using your account information, either online at www.ppec.smarthub.coop or the mobile app.
2. On the SmartHub home page, click Settings.
3. On the Settings page, click Manage Notifications.
4. Click on which notifications you wish to receive:
   1. Billing
   2. Device Provisioning
   3. General Notifications
   4. Home Energy Analytics
   5. Marketing
   6. Miscellaneous
   7. Service
   8. Usage
   9. Work Management
5. Choose the applicable email address or phone number.
6. You will need to click on each notification preference for each email address and phone number.

What if Your Phone Number Is Grayed Out?

If your phone number is grayed out in the Manage Notifications section, here’s what to do:

1. Navigate to the SmartHub home page.
2. Click Settings and then click Contact Methods.
3. Click the pencil icon for the applicable phone number.
4. You may also have a contact in the system that has not been verified. If that is the case, click “Confirm Contact” under “Additional Contacts on File.”
5. You can then adjust the following notification settings, accept the Terms & Conditions, and save.
   1. Receive text message: Choose “yes” to receive text messages. You will then receive a text with a verification code to verify your account.
   2. Place on do-not-call list: Choose “no” to ensure you receive all information about scheduled outages and service improvements.
   3. Receive voice calls: Choose “yes” and accept the terms to ensure we can reach you with a live, one-to-one voice call as necessary.
6. Then, return to the Manage Notifications section and follow steps 3 through 5 of Managing Your Notifications Through SmartHub to manage your notifications.

If you have any questions, please feel free to reach out to a member service representative by calling (800) 686-2357 from 7 a.m. to 3:30 p.m. Monday through Friday.