Outage Center

How To Sign Up for Outage Notifications

 
1. Create your SmartHub account, or download our free mobile app and sign up.

 

2. After you’ve created your SmartHub account, log in.

 

3. Are you signing up on a computer or through a mobile app? The screens will appear differently, so be sure to follow directions for the correct version below.

Computer Instructions:

 
• Once you’re logged in to SmartHub, click the “Notifications” tab at the top. Then click “Manage Contacts” from the drop-down menu. Here, you can view and edit the contact methods you want Paulding Putnam to use to reach you.

 

• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click save.

 

• Next, click the “Manage Notifications” button. This will show you a menu of all the notifications you can sign up to receive. You can also choose where you’d like each notification to be sent (phone or email). You can make these decisions for each of your accounts.

 

• Click on “Service” Here, you can select which outage notifications you want to receive. Decide how you want to receive each outage notification and hit save.

Congrats – you’re all set!

Mobile App Instructions:

Step 1:
Tap “Manage Contact Information.” Tap “Add e-mail contact.” Add email address and click continue. Accept terms and conditions. Enter verification code and tap “save contact.” Your email will appear with the words “e-mail enrolled” directly below it. Tap the back button and add phone numbers in the same manner.

Step 2:
Tap “Manage Notifications.” Tap “Service” to turn on notifications. Tap the toggle to turn on notifications for email or text messages, under each notification type. Tap the back button and now your phone number and/or email address should show up immediately below the notification type as shown above far right image.

 
• Once you’re logged in to SmartHub, click the “Settings” icon. Next, add an email and/or phone number(s) under “Manage Contact Information.” Follow the instructions to verify each email and phone number added.

 

• To add a new phone number or email address, you’ll receive a verification code for our security system to verify that it’s really you. If you’re adding a new phone number, our system will text the verification code to that phone number. If you’re adding a new email address, our system will email the verification code to that email provided. Enter the verification code you receive into the SmartHub verification code box. Be sure to click save.

 

• Next, click “Manage Notifications.” Options include billing, service, and miscellaneous.

 

• Click the “Service” tab to add the email or phone numbers where you want each type of notification to be sent, making sure that the toggle switch is in the “on” position before tapping save.

 

• Congrats – you’re all set!

Sit back, relax, and enjoy updates from our crews right to your mobile phone.

Don’t forget that you can also report outages through SmartHub with the touch of a button, as well as monitor your energy use, pay bills, and much more.

When the power goes out, we expect it to be restored within a few hours. But when a major storm or natural disaster causes widespread damage, extended outages may result. Our line crews work long, hard hours to restore service safely to the greatest number of members in the shortest time possible. Here’s how we get to work when you find yourself in the dark:

1. High-Voltage Transmission Lines
   Transmission towers and cables supply power to transmission substations (and thousands of members), and they rarely fail. But when damaged, these facilities must be repaired before other parts of the system can operate.
2. Distribution Substation
   A substation can serve hundreds or thousands of members. When a major outage occurs, our line crews inspect substations to determine if problems stem from transmission lines feeding into the substation, the substation itself or if problems exist further down the line.
3. Main Distribution Lines
   If the problem cannot be isolated at a distribution substation, distribution lines are checked. These lines carry power to large groups of members in our local communities.
4. Tap Lines
   If local outages persist, supply lines (also known as tap lines) are inspected. These lines deliver power to transformers, either mounted on poles or placed on pads for underground service, outside businesses, schools and homes.
5. Service Lines
   If your home remains without power, the service line between a transformer and your residence may need to be repaired. If you experience an outage, please give us a call so we can isolate the issue.

Generators come in handy during long-term power outages. However, if you do not know how to use them properly, they can be dangerous.

From carbon monoxide risks to potential fire hazards, it’s vital to understand the safety measures that come with operating these devices. Whether you’re a novice user or need a refresher on safe handling procedures, our tips below are designed to help equip you with the knowledge to use generators safely.

Identifying the Right Generator

• Consult with a qualified vendor or electrician to help you determine the best generator for your needs.

Connecting the Generator

• Never connect a standby generator directly into your home’s electrical system. There are 2 safe methods to connect:
  • Stationary Generator: Use an approved generator transfer switch, installed by a professional, to keep your house circuits separate from the electric company’s system.
  • Portable Generator: Plug appliances directly into the outlet provided on the generator.

Extension Cords

• If you’re using extension cords to reach the generator, they should be adequately sized and rated for the appliances you’re plugging in. Never use an indoor household extension cord, as it may not be adequate.

Avoiding Overloading

• Most generators will stop running when overloaded due to the tripping of a breaker. In this case, reset the breaker and plug in fewer or smaller items.

Installing a Permanent Generator

• Must be equipped with a transfer switch to prevent back-feed into power lines which could be dangerous to linemen.
• A qualified electrician should conduct the installation.

Operating a Portable Generator

• Always operate it outdoors in an area with sufficient ventilation to avoid carbon monoxide poisoning.
• Never run the generator in a home or garage.
• Do not plug a generator into a wall outlet.
• Start the generator first before connecting appliances and use a heavy-duty extension cord for the connection.
• Turn off or disconnect all appliances and lights before starting the generator.
• Once running, turn on appliances and lights one at a time to avoid overloading.

Transfer Switch

• If a portable generator is professionally wired into your electric service panel, a double pole-double throw switch (transfer switch) is required. This switch prevents electricity from flowing from 2 sources simultaneously.
• Backfeeding of generator power into the electric system can injure or even kill a lineman and damage the generator or connected devices when utility power is restored.
• The transfer switch can be automatic, switching your house to generator power when you lose electricity, or manual, requiring you to physically switch to generator power.

Generator Limitations

• A typical portable generator won’t power your entire home; be selective in which appliances you’ll need and rotate them during the outage if necessary.

Fueling & Storing Generators

• Never refuel a hot generator; turn it off and let it cool down before adding more fuel.
• Store generator fuel in approved containers and keep them away from your home.

General Safety Tips

• Generators are for temporary use; prioritize your needs.
• They pose electrical risks especially when operated in wet conditions, so use only when necessary.
• Operate the generator under an open, canopy-like structure on a dry surface where water cannot form puddles or drain under it.
• Ensure that your hands are dry before touching the generator.
• Keep children and pets away from portable generators at all times as many components can get hot enough to cause burns during operation.
• Run the portable generator outdoors in a well-ventilated space.
• Always follow the manufacturer’s directions for operation and maintenance.

Source: SafeElectricity.org

Local Emergency Management Agencies

American Red Cross

Staying Prepared & Safe During Power Outages

Power outages can occur unexpectedly, and being prepared can alleviate much of the associated stress and potential danger. Read the following guidelines to better equip yourself and your family for unforeseen power loss, with a focus on safety measures, essential items to have on hand, understanding the causes of power outages, and specific advice for people with disabilities.