Payment Options

To pay your bill by phone using a credit or debit card, you MUST call our secure pay-by-phone number: 855-940-3918. This automated toll-free number will guide you through a series of prompts to manually pay your bill any time of day or night.

Paulding Putnam moved to this system to become Payment Card Industry (PCI) compliant with new data security standards. Our member service representatives cannot take credit or debit card payments over the phone because it violates the new PCI standards, and keeping your sensitive financial information secure is of utmost importance to us. Rest assured that our automated number is quick, easy, and adds another layer of protection from fraud when paying your bill with a credit or debit card. Just make sure you have your card numbers and relevant information at hand when you call.

Click here to go to our online SmartHub account payment and management system.

If you don’t already have an account, you can quickly create one in just seconds. After you click the red "SmartHub" button at the top of this page, just click “Sign up to access our self-service site.” You will need your account number, email address, and password for a first-time log in. After you set up your SmartHub account, you will be able to quickly pay your bill every month, report outages, monitor your energy use, and receive notifications. Learn more about SmartHub and its capabilities here.

There’s an app for that, too! Be sure to download the free SmartHub app from the Apple App Store or Google Play Store to take advantage of its features while you’re on the go with your mobile device. Once you try it out, you won’t know how you lived without it!

If you need help creating or managing your SmartHub account, check out our tutorial videos to make the process easier.

Click here to access Quick Pay.

• Quick Pay (also known as Pay Now) provides a quick, single online payment alternative to SmartHub
• Easy online bill payment with no registration required to login
• Streamlines the quick payment process. Just use your electric account number and last name or business name to access your account for payment
• If a match is found, the Pay Now Account Screen will be displayed with details of amount due
• If a match is not found, you will receive an error message
• Pay the total amount due or change the Pay Amount field to make a partial payment
• This is a secure link; no payment information will be stored

Please call 800-686-2357 to speak with a member services representative if you have questions.

You can mail your payment with the included stub from your bill to 401 McDonald Pike, Paulding, OH 45879.

Our lobby is open Monday-Friday 7:30 am - 4:30 pm (7 am - 3:30 pm Summer Hours). We also offer service through our convenient drive-thru window.

Never worry about paying your bill on time every month again! By signing up for auto-pay, you can set recurring payments and simply let go of the thought of having to pay your bill on a certain date. Our system will automatically deduct the amount of your bill on the 9th of every month, so you don’t have to do anything. Sound great? It is. There are two ways to set up auto-pay:

Call our automated pay-by-phone number (855-940-3918). Listen to the prompts. One of the menu options will allow you to establish recurring payments. Make sure to have your bank routing and account numbers on hand if you want to pay from a checking or savings account. If you want to pay with a credit card, have your card with you so you can relay all the information for the system to store.

You can also set up automatic recurring payments in SmartHub. (See the description of SmartHub above.)

We are not affiliated with third-party bill payment services like Doxo, which often appear near the top of online searches for bill payments. 

Please do not make payments through companies like these, as you are putting your information at risk. Please use the methods listed above to ensure the secure, timely payment of your monthly bill.

Paulding Putnam recognizes that financial hardships happen to everyone, and sometimes you need a little extra support paying your bill. The following options include giving more time to pay, setting up payment plans, and harnessing the power of our communities to help reduce your payment. Let’s work together to find the right option for you. Click below to see what option is best for your situation. We are available to help you decide by calling our office and speaking with a member services specialist at 1-800-686-2357.

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) is a federally funded program that provides eligible Ohioans assistance with their home energy bills. This one-time benefit is applied directly to the customer’s utility bill or bulk fuel bill. To learn more about the Ohio HEAP Program visit the HEAP Website or call (800) 282-0880.  

Agencies in the state of Ohio by county.

Members in Indiana can receive assistance by contacting your local township trustee or visiting the IN.gov site for Community Action Agency locator.

Low-Income Home Energy Assistance Program (LIHEAP)

LIHEAP provides federally funded assistance to help families manage energy costs.

Looking for help with your home energy bills? Click here for contact information in Ohio and Indiana. You can also call the National Energy Assistance Referral (NEAR) hotline at 1-866-674-6327.

Home Energy Assistance Winter Crisis Program (HEAP Winter Crisis Program)

The Home Energy Assistance Winter Crisis Program (HEAP Winter Crisis Program) helps income-eligible Ohioans that are up for disconnection or have been disconnected to maintain their utility service. The program runs from November 1 until March 31. Ohio households, serviced by a Public Utilities Commission of Ohio-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP) or another payment plan in order to receive emergency benefits.

The program runs from November 1 until March 31. Ohio households, serviced by a Public Utilities Commission of Ohio-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP) or another payment plan if there is still an outstanding balance on the bill after receiving assistance.

To be directed to your local provider: Call (800) 282-0880

Home Energy Assistance Summer Crisis Program

The Home Energy Assistance Summer Crisis Program provides a one-time benefit to eligible Ohioans with cooling assistance during the summer months. The program runs from July 1 to September 30.

The focus of the Summer Crisis Program is to provide assistance with electric utility bills, central air conditioning repairs, and air conditioning unit and/or fan purchases. Households with a household member who is either 60 years of age and older, has been diagnosed with COVID-19, or has a certified medical condition, and households who have a disconnect notice, have been shut off, or are trying to establish new electric service may be eligible for assistance. Ohioans enrolled in the Percentage of Income Payment Plan Plus (PIPP) Program are eligible for assistance towards their default PIPP payment, first PIPP payment, central air conditioning repairs, or may receive an air conditioning unit and/or fan.

To be directed to your local provider: Call (800) 282-0880