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Disconnects/Service Limiters

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  3. Disconnects/Service Limiters

Service Limiters Explained - How to avoid trip outs and restore power

 

Paulding Putnam sometimes uses a service limiter and remote disconnect device, which is installed on a member's meter. We "limit" service for various reasons, including non-payment.

While in limiting mode, it MAY allow you to use:

  • Refrigerator
  • Water pump
  • A few lights
  • Heat a room
  • Microwave

This device WILL NOT allow you to run:

  • Water heater
  • Clothes dryer
  • Electric range

The device will "trip out" when a combination of items being used exceeds its capacity. Some testing on your part will probably be necessary to determine your choices in electric items to be used and for what duration.

To keep the "service limiter" working, it is best to turn off or disengage fuses, switches, or breakers on water heaters, dryers, electric ranges, and other large electric devices that will cause the limiter to keep tripping off.

If you should overload the service limiter, it will trip off, leaving you without electric service. Use the following instructions if this should happen in order to restore power:

  1. Turn everything off in your home except for a few lights.
  2. Go out to your meter.
  3. Reset the device using the reset button, as indicated below (it will be either be to the right of your meter face where the usage is, or will be under the meter). When the limiter is off, the light will be red. When the reset is held, the light will be flashing green. When it has been reset, it will be solid green.
  4. You may have to hold the button for a few moments. Give the meter a few minutes to reset. 
  5. Go in and turn on a limited number of electric items.
     

 

**Please note, your main breaker MUST BE ON. Turn each individual breaker off, then start turning each one on, one by one. 

If you have not reduced your electrical consumption before pushing this reset button, the service limiter will trip off in a short time. 

Warning: The service limiter is part of our metering equipment. Any damage to the service limiter will result in criminal prosecution for meter tampering.

Resetting your Meter after Disconnection or Tripped Limiter -- Front Button Reset Meters.

Resetting your Meter after Disconnection or Tripped Limiter -- Meter Collar.

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Contact Info

Paulding Putnam
401 McDonald Pike
Paulding, OH 45879
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Toll-free: 800-686-2357
Automated Line: 855-940-3918

Office Hours

7:00 a.m. - 3:30 p.m.
Monday through Friday

 

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Our Mission

To provide safe, reliable, and sustainable energy and communications services to our members and communities with superior customer service and innovative solutions.

This institution is an equal opportunity provider and employer.

2023 ACSI Badge     2024 ACSI Badge     ACSI Badge

Paulding Putnam Electric Cooperative earns this award based on data modeled by the ACSI® in 2023 and 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with Paulding Putnam EC in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Paulding Putnam Electric & Internet. A Legacy of Power. A Future of Connection.

  • Electric
    • My Account
      • Start/Stop Service
      • New/Upgrade Service Information
      • Payment Options
      • SmartHub
      • Rates & Billing
      • Capital Credits
      • Disconnects/Service Limiters
    • My Energy
      • Renewable Energy
      • Energy Calculators
      • OurSolar
      • Home Energy Audits
      • Beat the Peak
      • Radio Control Switches
      • Energy Efficiency Projects & Tips
      • Rebate Programs
      • Commercial/Industrial Power Factor Correction
      • Electric Vehicles
    • Outages
  • Fiber Internet
    • Interest Form
    • Fiber Updates
    • Fiber Internet Plans
  • News & Events
    • News & Magazines
      • Cooperative Magazine
      • Member Newsletter
      • Co-op News Updates
      • Empowered Blog
    • Events
      • Member Appreciation Day
      • Annual Meetings
  • Programs & Safety
    • Programs
      • Economic Development
      • Operation Round Up
      • Co-op Connections
      • Youth Programs - Bright Futures
        • County Fair Livestock Auctions
      • America's Electric Cooperatives | PAC
    • Safety
      • Storm Preparedness
      • Safety Tips
      • Tree Trimming
      • Safety Demos
      • New/Upgrade Service Information
      • Outage Preparedness
  • About Us
    • Contact Us
    • Co-op History
    • Board of Trustees
    • Run for the Board
    • Retail Energy Choice
    • Official Records & Terms
    • Territory Maps
    • Employment
    • Policies